On the afternoon of May 29, 2025, at the Government Office , the event "Digital transformation of the banking industry in 2025" with the theme "Smart digital ecosystem in the new era" was held.
The event was honored to welcome Prime Minister Pham Minh Chinh , Chief of the Party Central Office Le Hoai Trung, Governor of the State Bank Nguyen Thi Hong and delegates to visit.
Delegates visit and experience BIDV 's digital products through virtual reality models.
At the event, BIDV participated in displaying and introducing new digital products, giving leaders and visitors a comprehensive view of the digitalization strategy not only in terms of customer service, but also in internal operations and technological innovation. This is also an affirmation of the bank's pioneering role and increasingly solid technological autonomy.
Fully automated loan process
Ms. Pham Phuong Lan, Deputy Head of BIDV Retail Banking, directly introduced to the leaders about BIDV Home application, one of BIDV's outstanding digital products. This is the first comprehensive closed digital platform in Vietnam in the field of home loans with a three-party connection: Home buyers, investors and banks. The product allows customers to look up housing projects according to their needs, calculate appropriate loans, and register for loans with digital signatures confirmed by the VNeID application (BIDV is one of the first three banks in Vietnam to successfully deploy this feature).
Currently, BIDV Home has connected with about 100 investors for about 180 real estate projects. Investors participating in BIDV Home have all been assessed by BIDV as reputable, high-quality and delivering houses on time. When using it, customers will (i) easily choose a house that is satisfactory and safe, (ii) calculate, register for a loan and complete loan procedures on the same single application, (iii) track the entire loan process on the same solution without having to go to the project or bank.
Presented in the form of a virtual reality (VR) simulation, the BIDV Home experience at the event brought leaders and visitors a fully automated loan journey from home selection to loan registration completion. The solution was developed in line with the financial consumption trends of individual customers, especially young customers, helping them easily access the VND40,000 billion housing credit package, which is currently the largest and most preferential credit package on the market.
At the exhibition, BIDV also introduced a multi-layered digital ecosystem, in addition to digital solutions for individual customers, there are also institutional customers and internal systems.
For institutional customers, BIDV provides a comprehensive digital journey from corporate eKYC, BIDV Direct e-banking, BIDV iConnect enterprise management software connection, to supply chain finance solutions such as SCF on the cloud, Trade Flat import-export ecosystem and Open API banking connection. Currently, over 80% of BIDV's corporate customers have used services via digital channels, demonstrating the effectiveness and trust from the business community.
Regarding digital transformation in banking operations, the B.One system built by BIDV itself has digitized the entire process of operating, approving and managing work within BIDV. Thereby, the entire operating system of the bank becomes fast, transparent and flexible, contributing to cost reduction, improving efficiency and the ability to quickly respond to market changes.
With thorough investment in infrastructure, technology and human resources, BIDV is realizing its commitment to contribute to the implementation of digital transformation goals in the banking industry. BIDV's active development of internal technology, deployment of specific digital platforms for each customer segment and comprehensive digitalization of operations shows a long-term orientation and clear strategic vision in the digital transformation journey.
The Digital Transformation of Banking Industry 2025 event is an opportunity for BIDV to affirm its pioneering role in realizing digital banking in Vietnam. Not only is BIDV one of the leading organizations in terms of scale, it also clearly demonstrates its leading role in technology and innovation, making an important contribution to building a modern, efficient and sustainable financial and banking system.
With a solid technology foundation, high autonomy and a spirit of continuous innovation, BIDV is ready to continue to accompany customers, the banking industry and the country on the journey to build a digital Vietnam in the future.
Mai Chi
Source: https://baochinhphu.vn/bidv-hien-thuc-hoa-cam-ket-chuyen-doi-so-10225053016040535.htm
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