Instructions on how to use AI virtual assistant on Zalo to look up administrative procedures

(Dan Tri) - The Zalo messaging application has just integrated an artificial intelligence (AI) virtual assistant that allows users to look up administrative procedures easily and quickly.

Zalo has just officially announced the introduction of the Digital Citizen Assistant feature, an AI chatbot tool integrated directly into this messaging application so that users can quickly and accurately look up questions related to administrative and legal procedures.

This is considered a breakthrough and important step in applying technological solutions to solve life problems and better support people.

With Digital Citizen Assistant, Zalo users will no longer have to spend a lot of time looking up information and administrative procedures on Google or social networks, but can ask questions directly and receive relevant answers, along with details of the law so that users can verify themselves if needed.

To use Zalo's Digital Citizen Assistant, users can follow these steps:

- Currently, Digital Citizen Assistant only supports Zalo application on smartphones. Users update their application to the latest version.

- From the main interface of Zalo, click on " Discover " in the menu below, then select "Digital Citizen Assistant" in the list that appears.

- Here, you can start asking questions related to administrative procedures, such as how to get a birth certificate for your child, how to integrate a driver's license into VNeID... to receive answers from Zalo's AI virtual assistant.

Not only helping to solve questions related to administrative procedures, users can also use this AI tool to look up new administrative units after mergers, administrative penalties for traffic violations, etc.

When you ask a question, clearly identify the administrative procedures that need to be resolved and provide information clearly, specifically and in detail. This will help Zalo's Digital Citizen Assistant better understand the question and provide more accurate answers.

During the testing process, Zalo's Digital Citizen Assistant provided accurate and concise answers to questions related to administrative procedures, information about administrative units and traffic fines... This tool also cited detailed laws for users to refer to.

Source: https://dantri.com.vn/cong-nghe/huong-dan-cach-dung-tro-ly-ao-ai-tren-zalo-de-tra-cuu-thu-tuc-hanh-chinh-20250915161048255.htm