More work, more responsibility

After the administrative unit merger, communes and wards had to carry out a huge amount of work, but with a sense of responsibility and dedication, many localities in the province proactively found effective and creative solutions to overcome difficulties and ensure smooth work.

In Luc Yen commune, to avoid the backlog of documents, the Commune Public Administration Service Center has proactively rearranged the work schedule, assigned officers and civil servants to work overtime to process documents and papers, ensuring that people's documents are processed quickly and accurately.

Ms. Phung Thi Thu Huong - Deputy Director of the Commune Public Administration Service Center informed: "After the merger, the number of files in Luc Yen commune has arisen a lot, especially in the fields of certification, household registration, land, social security, business registration... At some times when the number of files arising is large, we have flexibly arranged for officers and civil servants to work overtime, work in the evening and all day on Saturday and Sunday to promptly receive, resolve and return results to organizations and individuals, avoiding backlogs and congestion, ensuring service for people and businesses".

These efforts have yielded positive results. By the end of August 2025, the Center had received over 8,000 applications with a resolution rate of over 98%. People's satisfaction was clearly demonstrated through the evaluation results, when Luc Yen commune achieved 18/18 points, ranking 3rd out of 99 communes and wards in the province.

Working overtime is not only a temporary solution but also demonstrates the high sense of responsibility of the staff and civil servants in Luc Yen commune, contributing to strengthening people's trust in an effective and dedicated public administration.

In addition to solving problems on the spot, many officials also travel long distances to villages and hamlets to serve the people. The “mobile public administration” model in Yen Binh commune is a typical example.

Officials have brought public administrative services closer to the people on weekends, especially in areas with difficult terrain. This model not only helps people save time and travel costs but is also an effective channel to promote and guide them to use online public services.

Applying the method of "going to every alley, knocking on every door" to "hold hands and show people how to do things", Yen Binh commune officials have helped people in difficult-to-access villages to easily access and carry out online administrative procedures.

Sharing about this model, Ms. Pham Thi Thu Hang - Deputy Director of Yen Binh Commune Public Administration Service Center said: "We proactively plan and assign staff to take turns going to disadvantaged villages such as Hong Bang, Khe Ma, Doi Hoi... on weekends. People only need to prepare documents, we will support to complete the procedures on the spot."

This method makes people extremely excited, because many elderly people and ethnic minorities who do not have the conditions to travel, now have the government "bring" services to their homes, not only contributing to shortening the geographical distance but also reducing the burden of time and travel costs for people.

Ms. Luong Thi Phuong - a resident of Hong Bang village expressed her satisfaction: "The officials came to the commune, completed the procedures quickly, and also explained each document in detail. People did not have to waste time and money traveling, it was both fast and convenient."

Not only in Luc Yen or Yen Binh, many localities in the whole province are changing the way of doing administration, taking people's satisfaction as a measure of work efficiency. The tireless efforts, sense of responsibility "no work, no time off" and the dedication to serving the people of the grassroots cadres and civil servants are contributing to building a more open, transparent, effective and closer-to-the-people administration. This is the foundation for Lao Cai to continue firmly on the journey of innovation, for the satisfaction and trust of the people.

Source: https://baolaocai.vn/them-viec-tang-trach-nhiem-post881382.html