Staff of Vy Da Ward Public Administration Service Center guide people to carry out administrative procedures

Effectively resolve transfer cases

On July 16, the family of Mr. Nguyen Dinh Thang and Mrs. Ngo Thi My An (residing in Thuy Xuan Ward) was surprised to receive a notice to come to the Ward People's Committee to receive the Land Use Rights Certificate just over two weeks after the documents were transferred to the locality. Previously, the family submitted the documents at the old Thuan Hoa District Public Administration Center, then transferred them back after the merger. "I thought I would have to wait a long time because the merger had just begun, and the officials were probably still busy with many things, but I never expected it to be processed so quickly. The family is very happy because we can soon complete the land-related work," Mr. Thang shared.

Not only Mr. Thang's case, within the first three weeks of operating the new model (July 1-21), the Thuy Xuan Ward Public Administration Service Center received more than 1,000 records, processed 613 records, reaching a rate of 59%, 442 records were not yet due, of which more than 90% of the records were received online. This is an impressive number, especially in the context of the apparatus being in the process of completion after merging from the three wards of Thuy Xuan, Thuy Bang and Thuy Bieu.

Mr. Dang Huu Hai, Deputy Secretary of the Party Committee and Chairman of the People's Committee of Thuy Xuan Ward, said: "From the very first days after the merger, we have focused on investing in equipment, organizing professional training, stabilizing the apparatus and clearly assigning tasks. The files transferred from the old district are carefully reviewed to return results to the people early, ensuring no backlog or delay."

People are the deciding factor

Besides Thuy Xuan, Vy Da ward - a locality that has just merged from three wards Vy Da, Thuy Van and Xuan Phu is considered to have the highest rate of administrative procedure settlement in the whole Hue city, with 88% of records (1,172/1,326) processed within just 21 days (July 1 - 21).

At the Vy Da Ward Public Administration Service Center, administrative activities took place smoothly and efficiently. Ms. Vo Thi Cam Van (residing in residential group 10) said: “I came to do the procedures to receive social pension benefits, as soon as I entered, a young officer gave me enthusiastic instructions; it only took a few minutes. I was really surprised by your professionalism and enthusiasm.”

Mr. Nguyen Anh Tai, Deputy Director of Vy Da Ward Public Administration Service Center, informed: After switching to the new model, the center operates with a proactive and creative spirit. Staff learn while working, continuously improving the process. In particular, guiding people to access level 3 and 4 public services is focused on, increasing the rate of online processing records, reducing pressure on the administrative apparatus.

The organization of the apparatus after the merger was carried out flexibly, scientifically , and in accordance with practical requirements. The Chairman of Vy Da Ward People's Committee - Ms. Vo Thi Anh Thu said: "The workload is large, civil servants have to take on many concurrent fields, but we have quickly arranged and completed the technical infrastructure, applied information technology, and removed obstacles in the interconnection process to ensure that the records are resolved quickly and on time".

In particular, the human factor is identified as the decisive factor for success. According to Ms. Anh Thu, each officer and civil servant receiving the application must be highly responsible, understand the process, provide full guidance to the people, ensure the application is complete and processed according to regulations.

From the two typical examples of Thuy Xuan and Vy Da, it can be seen that the CQDP2C model is gradually operating stably and effectively in Hue City. What is worth noting is the proactiveness and flexibility in organizational arrangement, the high sense of responsibility of the staff, and especially the strong application of digital technology in the process of resolving administrative procedures.

Article and photos: Thanh Huong

Source: https://huengaynay.vn/chinh-tri-xa-hoi/chuyen-dong-tich-cuc-tu-mo-hinh-chinh-quyen-2-cap-156159.html