Accordingly, in order to contribute to strengthening state management and improving economic efficiency in welcoming international visitors to Vietnam, the Deputy Prime Minister requested the Ministry of Culture, Sports and Tourism to continue to proactively research and forecast new tourism trends in the world, especially breakthrough policies of competing countries, on that basis, promptly advise the Government and the Prime Minister on strategic solutions to effectively promote the potential of domestic and international tourism, contributing to the sustainable development of Vietnam's tourism industry; strengthen the direction of state management of tourism; step up inspection of travel business activities, tour guides, accommodation, management of tourist areas and spots, promptly handle violations (if any), ensure a healthy, safe and effective tourism business environment; synchronously deploy solutions to attract international tourists; Continue to innovate and improve the effectiveness of tourism promotion and advertising, enhance competitiveness and attract international visitors to Vietnam.
The Ministry of Public Security shall preside over and direct immigration management agencies and local police to coordinate with tourism management agencies to strengthen the management of exit, entry, and residence of tourists and foreign workers in the tourism sector in Vietnam.
At the same time, direct the Public Security of provinces and cities to coordinate with local authorities at all levels to step up inspection and supervision of registration, temporary residence declaration and management of foreigners in the area; closely coordinate with the Ministry of National Defense, the Ministry of Foreign Affairs and the Ministry of Finance to study and amend and simplify entry and exit procedures at border gates, reduce costs, and create favorable conditions to attract international tourists, especially in border areas; coordinate with the Ministry of Home Affairs and People's Committees of provinces and cities to strengthen inspection and supervision of the use of foreign labor in the tourism sector, promptly detect and handle organizations and individuals who take advantage of tourism activities to bring foreigners to work illegally.
The Ministry of Industry and Trade directs the Market Management force to strengthen inspection and supervision of sales points serving tourists, promptly detect and strictly handle violations in goods trading activities at tourist areas and destinations, ensuring a healthy tourism environment, fair competition and protecting tourists' rights.
The Ministry of Home Affairs directs and guides People's Committees of provinces and cities to strengthen inspection and supervision of foreign labor management in the tourism sector; strictly handle cases of foreigners working without permission, illegally or operating for purposes other than those of entry.
The Ministry of Finance shall preside over and organize the implementation of a specialized program on monitoring and combating tax losses in the tourism sector; strengthen the direction of local tax authorities, promote the review, inspection and examination of travel agencies, shopping centers and shops serving tourists; proactively coordinate with competent authorities to promote the dissemination of tax laws, guide the registration of tax refund businesses, ensure that the issuance of invoices and VAT refunds for foreigners are carried out seriously and in accordance with regulations; focus on researching and reforming VAT refund procedures for foreign tourists, applying modern technology to create favorable conditions, ensuring that the tax refund process for international tourists is quick, convenient and transparent.
The State Bank of Vietnam urgently completes the legal framework, directs the development of modern, safe, and reasonably priced electronic payment services for international tourists; strengthens management and supervision of payment acceptance points, and prevents fraud; and at the same time, promotes cross-border payment connections with key tourism markets.
The People's Committees of provinces and centrally-run cities focus on directing: Strengthening the management of tourist destinations; regularly monitoring, grasping the situation and promptly handling issues arising in the reception of international tourists; Improving the quality of the tourism environment in the area, especially in key tourist areas.
Promote propaganda and education on civilized tourism awareness in the community; ensure security, order, social safety, environmental sanitation and food safety at tourist attractions; direct functional forces to strengthen inspection and examination of tourism service quality and tourism business conditions in the area; promptly detect and resolutely handle all violations of the law in the tourism sector (such as price gouging, defrauding tourists, commercial fraud, "underground" tour guide activities...).
Build and complete channels to receive feedback from tourists (hotlines, tourist support centers, smart tourism applications...) to promptly receive and resolve feedback and recommendations from tourists; support management work and ensure safety for tourists.
For issues arising beyond the local authority in the process of managing tourism activities, the People's Committees of provinces and centrally run cities shall promptly synthesize and report to the Ministry of Culture, Sports and Tourism for guidance, handling, resolution or submit to competent authorities for consideration according to regulations.
Vietnam Tourism Association and local tourism associations strengthen connections with members, organize professional training courses, raise awareness of law and professional ethics for tourism human resources and tour guides. Actively coordinate with localities and businesses to implement tourism stimulus programs, ensure not to chase after price reductions that affect service quality; actively support improving product quality, diversifying tourism services, contributing to improving the competitiveness of Vietnam tourism compared to other countries in the region.
Source: https://baogialai.com.vn/trien-khai-nhieu-giai-phap-dong-bo-thuc-day-du-lich-quoc-te-den-viet-nam-post561282.html
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