Digital transformation in the operations of People's Credit Funds

In the context of strong digital technology development, many people's credit funds (PCFs) have proactively transformed to operate effectively. In particular, they focus on applying information technology in management and operation to improve service quality, increase competitiveness and affirm their position as a "people-friendly" credit institution, contributing to local economic and social development.

In recent years, the People's Credit Fund system in the province has affirmed its role as an effective "channel" for capital for people, especially in rural areas. Not only helping members access capital more easily to develop production and increase income, the People's Credit Funds also make an important contribution to the cause of hunger eradication and poverty reduction, and new rural construction. However, facing the wave of digital transformation that is taking place strongly in the banking industry, the People's Credit Funds are not left out. Many units have proactively deployed digital solutions, gradually perfecting the information technology system to meet new requirements. Ms. Nguyen Thi Thu Hang - Chairman of the Board of Directors of Phu Lac People's Credit Fund, Hung Viet Commune said: "To implement disbursement through accounts, we have upgraded the accounting software to process transactions accurately and quickly. At the same time, connecting with payment banking systems to ensure smooth transfers. Thanks to the application of digital transformation, the operations of Phu Lac People's Credit Fund in recent years have achieved many positive results. The Fund not only improves service quality, helps people transact more quickly and conveniently, but also contributes to limiting the situation of black credit in rural areas, strengthening the trust and attachment of members to the unit".

Phu Lac People's Credit Fund staff visited the production model of Mr. Nguyen Kim Tuyen's family, Hung Viet commune.

As one of the long-term customers of QTDND Phu Lac, Mr. Nguyen Kim Tuyen's family in Hung Viet commune used to only do small-scale business and production, but since being given timely loans from QTDND Phu Lac, his family has expanded their production scale, created jobs for local workers and brought in hundreds of millions of VND in revenue each year. Mr. Tuyen said: "We borrow capital from the credit fund very conveniently and quickly, limiting the need to travel a lot or receive cash. Most of us do it by bank transfer." Along with implementing digital transformation in the unit, QTNND Phu Lac regularly propagates and guides customers to digitalize. The Fund has proactively deployed the CFeBank electronic money transfer service, supporting people to access capital and modern financial services. In the first 8 months of 2025 alone, over 200 billion VND was disbursed, of which transactions via payment accounts accounted for more than 80%.

While conducting a transaction at QTDND Bang Luan, Bang Luan commune, Ms. Tran Thi Anh, zone 3, Bang Luan commune shared: “I have been associated with QTDND Bang Luan for many years. When coming to make a transaction, the staff are very enthusiastic, responsible, and guide the procedures so that customers can perform the fastest and most convenient. In recent years, QTDND Bang Luan has applied information technology and digital transformation, so the transaction activities at the Fund have also had many innovations, supporting customers in money transfer and disbursement activities through accounts”.

Officers and employees of Bang Luan People's Credit Fund, Bang Luan commune apply information technology to contribute to improving customer service quality.

In order to bring satisfaction to customers, in recent times, QTDND Bang Luan has actively applied information technology, deploying digital technology solutions in the Fund's operations. Mr. Nguyen Huy Giap - Chairman of the Board of Directors of QTDND Bang Luan said: "Digital transformation is identified by us as a key task, in which people play a central role. We have sent employees to training courses to improve their professional qualifications, purchased equipment to serve non-cash payments. At the same time, installed software to prevent risks in cyberspace".

The records at Phu Lac and Bang Luan People's Credit Funds have shown that digital transformation is spreading strongly in the system of 74 People's Credit Funds across the province. With a total mobilized capital of nearly 17 trillion VND, the funds have been actively applying technology to improve competitiveness. Management, operation and control of operations are now carried out entirely through specialized software, ensuring accuracy and transparency. Thereby, performing well the role of a reliable financial support for the people, contributing to the sustainable socio -economic development of the locality.

Thu Ha

Source: https://baophutho.vn/chuyen-doi-so-trong-hoat-dong-cua-quy-tin-dung-nhan-dan-239687.htm